Return Policy

·         Customer is responsible for inspecting and accepting any portion of an order that is damaged, defective, or otherwise fails to conform to the goods specified in the Customer’s order, subject to these requirements.

·         A “Credit Memo” must be issued by our Customer Service Department for an item to be picked up and credited to your account. This can be obtained by calling our Customer Service Department.

·         Customers returning items paid by cash, check, or credit card require a copy of the receipt. Purchases made by check will not be refunded or store credited until sufficient time for the check to clear.

·         All merchandise must be in its original undamaged packaging with all inserts. No marks or writing can be on any of the original boxes or manufacturer’s cartons.

·         All merchandise returns and exchanges, excluding furniture and electronics, may be returned within 30 days from date of invoice.

·         Furniture orders may be returned within five (5) days of the date on the invoice in their original packaging.

·         Furniture ordered from the factory may not be cancelled once the order has been placed with the factory.

·         Furniture ordered from the factory may not be returned, under any condition.

·         Special ordered products not in our current catalog may not be returned unless they are damaged.

·         Electronic merchandise may be returned within five (5) days from date of invoice if the return is other than a warranty issue. Most electronic manufacturers provide their own warranty service.

·         Electronic merchandise must be in its original packaging with all accessories and manuals.

·         In order to receive credit for printer cartridges, ribbons, and other ink supplies, the package must be returned unopened.

·         All food and medical items, even if still in the original container, are not returnable.

·         All items that are damaged when received must be reported within seven (5) days of receipt and will be credited.

·         Items that are shipped incorrectly by CBS (wrong fills, shortages, overages) need to be reported within five (5) business days from date of invoice.

·         Please Call or Email for a Return Authorization.

704-812-8083 or accounting@mycbsoffice.com

Please have item number and invoice number available.